Diabetes Telephone Consultation

Resources Pack

 

Diabetes telephone consultations

The team at Eden were tasked with supporting primary care healthcare professionals adopt new ways of working during the coronavirus pandemic and ensure patient safety by minimising face to face contact, diabetes consultations and reviews have been advised to switch to telephone clinics.

Eden’s Diabetes Telephone Consultations resources pack has been specifically developed as a guide to prepare and advise healthcare professionals for these situations.

The Diabetes Telephone Consultations resources pack contains:

Diabetes telephone consultation infographic

A systematic approach for telephone consultations in four key segments:

  1. Preparing. What to consider prior to the telephone consultation

  2. Starting. How to initiate the conversation

  3. Discussing. Suggested topics to cover

  4. Completing. How to close the call and complete the telephone consultation

The Further Investigations Flow Chart

The further investigations flow chart has been designed for cohesive care decision planning. The diabetes telephone consultation infographic prompts the healthcare professional to consider the use of the flow chart within the completing section.

Diabetes Telephone Consultation video

Diabetes telephone consultation video offers advice for healthcare professionals on how to use the resources pack as well as an engaging demonstration of a diabetes telephone consultation.